You can find all of our policies in the footer menu as well as how to contact us for customer service.
Yes, occasionally we do have overstock of some complete boxes in 'Past Boxes' or we sell the individual items. These will be made available in our shop.
If we have any available stock left over, we will list them in the Past Boxes Collection. We send out an email in our newsletter list first, then post it on Social Media. They sell out quickly so the best way to get one is to sign up for notifications.
Occasionally, we have a surplus of some individual items, but not enough to procure a full box. We will list any that are available, in our shop.
•Subscription boxes are always sent out the NEXT MONTH after you subscribe by the 11th if there are no Global supply chain issues, Covid delays, etc. REGULAR purchases {non-subscriptions} get shipped out 2-3 business days after your purchase.
•You will receive tracking info for your shipments so you may track their progress.
•Shipments within the US generally take 3-5 business days to deliver.
•International delivery time varies so hang on to your tracking info.
Please reach out to Care@wolfandthyme.com with any concerns regarding the delivery of your shipment.
As long as you place your subscription order within this month, you'll be set to receive next month's box!
We currently only offer month to month subscriptions. We no longer offer single box purchases, except when purchasing from our Past Boxes collection. We no longer offer multi-month prepaid options. Any active prepaid orders that were previously made, will be honored until they expire. (updated 4/16/2021)
If this is a gift or you are wanting to get a box sooner, you can purchase a Past Month one, or go to our Curated Gift Box Collections which get mailed out within 2-3 business days.
In order for us to get a final count of all of our new and recurring subscribers, we have to wait until the end of the month to make our mailing list. Then all purchases are cut off and we start the shipping process. Sending out boxes within the same month could cause a shortage, or create confusion for those who need to change their account status.
Please review our 'refund policy' in our footer menu, for details on returns and refunds.
No, we no longer offer any multi-month prepaid subscription options. To alleviate confusion during the purchase process, we've moved to a simplified month to month subscription option only.
